Executive's Guide to Information Technology (IT Management Book)

Links and Resources

Chapter 1: The IT Dilemma

Information Technology and the Productivity Revival
Research from the Federal Reserve Bank of New York linking information technology investment and changes in the baseline productivity rate in the US economy in the late 1990s.
http://www.newyorkfed.org/rmaghome/staff_rp/2001/sr115.pdf

The Digital Work Force: Building Infotech Skills at the Speed of Innovation
US Commerce Department review of the US technology workforce; contains reference to negative perception of IT workforce.
http://www.ta.doc.gov/Reports/TechPolicy/digital.pdf

Information Week IT Spending Estimates
Annual review by Information Week of IT spending ratios by industry and company size. Link goes to September, 2002 results. Site has results dating back several years.
http://www.informationweek.com/story/IWK20020920S0002

Information Week: "It's Official: IT Adds Up"
Overview of economists outlook on the impact of IT spending on corporate productivity, as well as anecdotal IT success stories.
http://www.informationweek.com/782/prproduct.htm

Business 2.0: "And Then, Just When you Thought the 'New Economy' Was Dead"
Insightful review of the impact of technology on the economy, and the aftermath of the 'new economy' of the 1990's.
http://www.business2.com/articles/mag/0,1640,16684,FF.html

Alan Greenspan, "The Revolution in Information Technology"
Federal Reserve Board Chairman Alan Greenspan's March 6, 2000 remarks at the Boston College Conference on the New Economy. Explores linkage between corporate technology investments and productivity growth since 1995.
http://www.federalreserve.gov/boarddocs/speeches/2000/20000306.htm

Baseline Magazine: "How Roadway Outmaneuvers Competition"
Anecdotal evidence of technology deployment driving business value and improving operational productivity.
http://www.baselinemag.com/article2/0,3959,633380,00.asp

The Standish Group: The Chaos Report
Landmark study of IT project success rates by the Standish Group.
http://www.standishgroup.com/sample_research/chaos_1994_1.php

KPMG Project Risk Management and Information Risk Management
Additional project success rate statistics from KPMG IT risk management research.
http://www.kpmg.co.uk/kpmg/uk/IMAGE/PRMFINAL.PDF

CIO Magazine: "To Hell and Back"
Review of several notable IT project failures and their consequences and causes.
http://www.cio.com/archive/120198/turk.html

CIO Magazine: "Another Trip to Hell"
Follow-up review of several notable IT project failures and their consequences and causes.
http://www.cio.com/archive/021500/hell.html

CIO Magazine: "What Went Wrong at Cisco"
Review of how management dependence on sophisticated forecasting systems caused difficulties at Cisco systems.
http://www.cio.com/archive/080101/cisco.html

CIO Magazine: "ERP Training Stinks"
Anecdotes on major ERP implementation failures with analysis of causes and potential cures.
http://www.cio.com/archive/060100/erp.html

ComputerWorld: "ERP Woes Cut Grainger Profits"
Overview of ERP troubles at Grainger and the business impacts of challenged systems implementations.
http://www.computerworld.com/news/2000/story/0,11280,42976,00.html

CIO Magazine: "No Satisfaction"
Practicing CIO's outlook on the challenges of satisfying business users, with advice on ways to improve.
http://www.cio.com/archive/011501/confidential.html

Information Week: "IT's Rodney Dangerfield Complex"
How one IT department solved customer satisfaction issues and improved involvement with business decision making.
http://www.informationweek.com/story/IWK20020328S0012

The Hackett Group: 2003 Book of Numbers
The Hackett Group has available a wide variety of IT effectiveness research papers and insights.
http://www.hackettbenchmarking.com/sitemap.asp